Step 1: Preparing Item(s) to Sell

• Desired item(s) to sell
• Quantity
• Item's condition
• Proof of Origin Purchase/Receipt (either from us or 3rd Party retail)
• Send us a picture of the bullion. If the bullion is with certificate, take a picture of the certificate as well.

Step 2: Contact Us

Email us at this address trade@bsm.my the details or call us during our office hour at +603-8080 9388. Our respective representative will prepare you with a quotation.

Step 3: Quotation

Email or Call us if you agree on the Quotation. Once agreed, we will prepare a "Seller’s Packing List". Print, verify the item and pricing. Once you are ready, sign on it.

Step 4: Packing and Shipping

Pack your items according to our guidelines and courier the package to our office. Alternatively, you can make an appointment to hand deliver the items to us. Refer to Packaging Guideline.

Step 5: Receive Payment

Once we receive your bullions, we will issue payment within 5-7 working days.

For the terms and conditions, please refer to our Buy Back Policy below.

• The quoted buy back price is for existing BuySilverMalaysia.com's customers and for products in "Uncirculated" and good condition only. BuyBack price is valid during office hours, Monday to Friday, 10am-4pm only. We reserve the right to amend the buy back price if the products sent to us are not in "Uncirculated" and good condition.
• We buy back silver and gold product that were being sold from our web store. If you have items which are not listed, please contact us for a quote via email admin@bsm.my.
• Non-customer may be subjected to approval and/or lower buy back price.
• You can choose any courier service of your choice. Courier cost is to be borne by seller. It is important to advise BuySilverMalaysia.com the shipment tracking number after dispatching the package.
• Packaging should be properly packed and secured to withstand potentially rough handling during transit/shipment. The items should also be individually packed to avoid damage and collisions against each other. Do not risk lowering the value of the item because of inadequate packaging. Please ensure package exterior bears no indication whatsoever of the nature or value of its contents.
• BuySilverMalaysia is not responsible for loss or damage that occurs prior to arrival at our office.
• It is important to include the printed "Seller's Packing List" inside the package, complete with seller’s signature.
• You have the option to drop off the package at our office. Please call to arrange an appointment with us prior to your visit.
• Once you have agreed on the Buy Back transaction, either via email or phone, it constitutes a binding agreement between BuySilverMalaysia.com and you. If we do not receive the product on the agreed timing, we reserve the rights to cancel the transaction.
• Payment will be made via "Online Bank Transfer (GIRO/Interbank)". Payment to your bank account will be made within 5 to 7 working days after we receive and verify the buy back items from seller. A flat rate processing fee of RM 15.00 will apply.
• Please ensure the bank account number is accurate. Second payment will not be issued if the first payment has been issued based on wrong bank information provided by seller.
• Once we have received the bullions and start processing the buy back document, seller is not allowed to cancel the buy back transaction. We reserves the absolute rights not to perform the buyback cancellation request.

• Most damage occurs because items inside the box shift and damage each other or the shipping box. Make sure that your Silver cannot shift or move around inside the box. Heavy bars and rounds, if loose, can damage or rupture cardboard boxes from the inside during normal handling by any courier.
• Loose coins should be packed in thick heavyweight plastic bags such as zip-lock bags (sandwich bags are too thin and are likely to split in transit). These bags should then be sealed with packing tape and wrapped in a layer of bubble wrap.
• If your silver coins are packed in plastic coin tubes, fill any empty space in the tube with something soft (tissue, paper towel, etc.) to keep the coins inside from rattling against each other and damaging their appearance.
• If there are more than one item in the shipping box, please tape them together so they do not hit against each other during transit and handling.
• We recommend using multiple layers of bubble wrap or cut-up corrugated cardboard to fill any empty space inside the shipping box and constrain the contents tightly. Crumpled newspapers and plastic bags are not recommended.
• Use packing tape to secure the lid onto the coin tube during shipment. Wrap the coin tube in bubble plastic to protect the shipping container from being damaged by the heavy tube. Pack additional bubble plastic or corrugated cardboard around the tube so it cannot move around in the container during shipment.
• Be sure to insert BuySilverMalaysia.com's "Seller Packing List" which describes content of your package along with your name, telephone number and Buy Back Transaction number.
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• Be sure to seal every edge of the shipping box with packing tape to prevent coins and small bars from slipping through the gaps.
• Please ship to this address:

  Company Name: Rolling SH Sdn Bhd

  Address:B-2-9 IOI Boulevard, Jalan Kenari 5, Bandar Puchong Jaya, Puchong, 47100 Selangor, Malaysia

  Contact Number:+6012-9388 190

• Please do not hestitate to email trade@bsm.my or call us if you need assistance with packaging and shipping. We are ready to assist.