Shipping & Self-Collection Policy
1. Arranging for Self Pick Up
Self collection on your orders is available. You can pick up your order at our office Monday-Friday 3pm-5pm. If other than this specific time, an advance appointment with our representative is required.
Purchaser need to bring original MYKAD for verification during collection. For purchases above RM 15,000 we have the rights to request a copy of the MYKAD for our record keepings. For foreigner, original PASSPORT is required. INTERNATIONAL DRIVING LICENSE will not be accepted. We will also make a copy of Foreign Customer’s passport for our record keepings.
In the event purchaser would like to authorize another person to collect on behalf, below criteria must be met: Otherwise, BSM reserve the rights to reject collection by the authorized person endorsed by Purchaser.
- Payment is made via Bank Transfer only. For credit card / cheque transactions, please refer to our Payment Policy; Self–collection is strictly by Purchaser only.
- The purchase amount or total collection amount (if few orders combine) should not exceed RM 15,000.
- As Purchaser not able to come and collect the bullions, purchaser need to provide a copy of their own MYKAD and the authorized person MYKAD prior to collection. Please email to order@bsm.my.
- Authorised person must have the Order Number (as reference) with them during collection.
Orders for self collection at HQ office must be collected within "14 days". Otherwise, storage fee will be imposed in accordance to BuySilverMalaysia Storage Program. Please visit our Storage Policy.
Combining two or more shipping parcels are only allowable for orders placed within the "same day".
Please tick the 'Self Collect at HQ Office' option during your check out process. You will receive a message from us when your order is ready. Please contact us at least 24 hours before to book an appointment. All pick up is strictly by appointment only. Advance appointment is required before coming to for pick up because your order requires time to prepare.
There is no shipping fee for self pick up.
2. Shipping Carriers
Delivery will be made using PosLaju Malaysia. All delivery will be supplied with a tracking code to track your shipment.
3. Delivery Tracking Number
Delivery tracking number will be emailed to you once it is made available. We usually ship within 2-3 working days after confirmation of payment. Please note that it may take up to 24 hours before your tracking code appear in Poslaju's tracking system. Poslaju normally keys in tracking code at the end of the day.
4. Tracking Your Parcel
You can use tracking code provided and key it into the following links to track your shipment: Poslaju Tracking.
5. Packaging
All orders are pack in discreet manner. Small orders will be packed in quality imported padded envelopes. Large orders will be prudently boxed with sufficient protection on your precious investment.
6. Combining Shipment
Combining two orders or more for shipping is only allowed for orders placed within the same day. To combine shipment, please leave remark upon check out. Separate shipping charges for orders placed on different days.
7. Receiver's Responsibility
It is the customer's responsibility to arrange a receiver for the shipment. BuySilverMalaysia.com can only ensure that we ship to the correct address supplied to us during checkout process. It is advisable to consider having work/office address as receiving address over residential address.
Please ensure the shipping address given is absolutely correct and accurate because we are unable take responsibility with inaccurate information.
8. Shipping Nationwide in Malaysia
We ship throughout Malaysia including Sabah and Sarawak.
Shipping cost for Peninsular Malaysia is RM8.50 onwards. Sabah and Sarawak is RM9.50 onwards. Shipping charges are quoted based on weight (or order quantity) and will be automatically calculated during checkout.
9. Delivery Durations
Upon confirmation of payment, delivery is usually within 5 business days for Peninsular Malaysia. Delivery for Sabah and Sarawak may take up to 7 business days. Our working day is Monday to Friday excluding public holidays.
For pre-order items, we ship out your order once we receive the goods from our suppliers. Please note that all pre-order items delivery time are for estimation only. During price rush, it is normal to experience longer waiting time due to international shortage for the precious metal.
